Orders are typically packed and processed the following day and will be delivered within 5-7 working days. There might be delay in if wrong information such as address of contact number is provided. In the event that you are not able to receive a parcel, there will be a re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of RM10 will be imposed for re-delivery.
Collect In-Store
Pick up your parcels conveniently at one of the below outlets within 5 – 7 working days.
TRT @ IOI City Mall
TRT @ Mid Valley Megamall
TRT @ Setia City Mall
TRT @ Sunway Velocity
TRT @ The Exchange TRX
TRT @ 1 Utama
TRT @ Gurney Plaza (9 Working Days)
TRT @ Queensbay Mall (9 Working Days)
TRT @ Aeon Tebrau City (9 Working Days)
TRT @ The Mall, Mid Valley Southkey (9 Working Days)
TRT @ Vivacity Megamall (14 Working Days)
PARCEL TRACKING (INTERNATIONAL)
You will receive an e-mail with tracking information once the parcel has leaves our warehouse. Do note that there will be longer lead time for custom clearance.
CUSTOM TAXES AND DUTIES
Any custom taxes and duties incurred have to be paid by customer in order for parcel to clear customs. TRT CONCEPT will, to the best of our abilities, facilitate the payment of such duties through our courier service.
Returns & Exchanges
What is your Return & Exchange Policy?
Please note that sales items that are not defective are not eligible for exchanges or returns.
To be eligible for exchange or return, the item(s) must be:
Unworn and unwashed
In its original sold condition with its tags intact
All exchanges and returns for regular-priced items purchased online are only allowed within 30 days from the date of online purchase. Please note that returns will be refunded in the form of online store credits.
There will be a delivery fee of RM10 for ineligible returns.
How do I return or exchange my order?
RETAIL EXCHANGE
You may exchange the items purchased online in any of our retail stores.
However, some of our stores do not carry all the styles showcased on our online store. For Size Exchanges, do contact us at hellomy@trtconcept.com to reserve a piece at the preferred location and we will make arrangement.
Once the exchange is arranged, please kindly bring along the item in original condition with original tag and packaging, as well as the printed invoice, to the indicated outlet in the email.
A final inspection will be done to ensure all items are in their original condition before processing your returns. In the interest of hygiene, we do not accept returns or refunds on accessories unless they are defective or the wrong item was sent.
Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.
To do an exchange, please email to hellomy@trtconcept.com with the following:
Subject “Online Exchange (Order Number)”
Order Number
Contact Number
Product name and Article Number
Attached image of defective or incorrect merchandise
Name of Product, colour, size with would like to exchange with
Exchange Method: Retail (store location)
You will be contacted within 1-2 working days.
RETURN via POST
Alternatively, you may also choose to return the parcels to our warehouse at the address below. After doing so, do drop us an e-mail to let us know.
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
I've received a defective item, what should I do?
Not to worry, drop us an e-mail in the format below and we will assist you in the exchange process.
To do an exchange, please email to hellomy@trtconcept.com with the following:
Subject “Online Exchange (Order Number)”
Order Number
Contact Number
Product name and Article Number
Attached image of defective or incorrect merchandise
Name of Product, colour, size with would like to exchange with
Exchange Method: Retail (store location)
You will be contacted within 1-2 working days.
What happens if I am not home when delivery is attempted?
Not to worry, courier company will contact you via SMS and if you will are not home, please give them delivery instructions or re-schedule the delivery date or time. In case of failed delivery, there will be a second delivery attempt.
BOUNCED PARCELS
We’ll be in touch via email in the event of a bounced parcel. A re-delivery fee of RM10 will be incurred. Alternatively, you may choose to collect the parcel in-stores.
Bounced parcels that are unclaimed after 1 year will be deemed as TRT CONCEPT’s property and no compensation will be offered as sufficient response time has been given.
If I return an order/item, how is the amount being calculated?
The refund amount for returns will be based on merchandise value on the invoice, after discount if applicable. Do also note that shipping fee paid are non-refundable. Please e-mail us at hellomy@trtconcept.com should there be any dispute on the refund amount.
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
